Assendo Book

Refund and Returns Policy

At Sri Krishna Group Of Publications, we are committed to ensuring your satisfaction with every purchase you make from our website. We understand that sometimes circumstances may arise that require you to return or exchange a product. This Returns Policy outlines the terms and conditions under which returns and exchanges are accepted.

  1. Return Eligibility:
    • We accept returns or exchanges for products that are damaged during shipping, defective, or received in a condition that is materially different from what was ordered.
  1. Return Timeframe:
    • Please notify us of any return or exchange request within 7 days of receiving your order. Requests made beyond this timeframe may not be eligible for consideration.
  1. Return Procedure:
    • To initiate a return or exchange, please contact our Customer Service team through our website or by Provide details of the issue and, if applicable, include photographs that clearly show the condition of the product.
    • Once your request is reviewed and approved, we will provide you with instructions on how to proceed with the return or exchange.
  1. Return Condition:
    • Returned products must be in their original, unopened packaging, and in the same condition as when they were received.
    • All original tags, labels, and accompanying materials must be intact and included with the returned item.
  1. Return Shipping:
    • The cost of return shipping for eligible items will be borne by Sri Krishna Group Of Publications if the return is due to an error on our part (e.g., damaged or incorrect item). We will provide you with a prepaid shipping label for the return.
    • If the return is due to reasons other than an error on our part (e.g., change of mind), you will be responsible for the return shipping costs.
  1. Refund Process:
    • Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be processed using the same payment method used for the original purchase.
  1. Exchange Process:
    • If you have requested an exchange, we will ship the replacement item(s) to you once the returned item is received and its condition is verified.
  1. Non-Returnable Items:
    • Certain products, such as digital downloads or items that have been opened or used, may not be eligible for return. Please check the product description and terms carefully before making a purchase.

Please note that this Returns Policy is subject to change without notice. We recommend reviewing this policy before making a purchase. If you have any questions or concerns regarding our Returns Policy, please don’t hesitate to contact our Customer Service team.

Thank you for choosing Sri Krishna Group Of Publications. We value your trust and are committed to providing you with an exceptional shopping experience.

Sincerely, The Sri Krishna Group Of Publications Team